R Thomas Behnke
702 Old Settlers Trail #2, Hopkins MN 55343
Cell: 952-426-2283 Email: [email protected]
Summary:
Two decades eCommerce Experience. Premier Client First / Customer Service Attitude. History of Delivery On Complicated, Unique Projects in areas of Subscription, Payment Reporting. Technical Prowess
Key Capabilities and Competencies
· 22 Years of Ecommerce Understanding and Experience
· Customized Reporting Solution Based on Client Needs
· Client Engagement Solution Architecture
· Technical Sills:
SQL, Micro Services, Agile
Development
· Project Management and Delivery
· Data Extraction and Presentation
Professional Experience
Solution Architect / Principal BI Engineer, Data Services Team, 2019 to 2022
Digital River – Minnetonka, MN
Strategy based role allowing me to transition to primarily a problem solver for Data Services.
Responsibilities included meeting with clients both externally and internally to deliver new metrics which could provide insights geared towards driving revenue.
Projects of Note:
· Shopper/ Payment/ Checkout Abandonment Reporting
- Requirements Gathering From Stake Holders: Listened to the needs of the internal persons to
understand key concepts and metrics reporting needed to highlight
- Provided wireframe mockups of visuals as well as functionality within proposed designs
- Data Pipeline Requirements to Data Services Engineers outline what had been learned from
meetings with the Stake Holders and Application Development Team
- Visual Dashboards Requirements for BI Engineers outlining look, feel and functionality.
- End result showcased clearly to leadership the flow and abandonment of shoppers from Visits,
to Shopping Carts, To Payment Methods/ Checkouts, To Confirmation Pages, To Success and
Failures
· Subscription Reporting
- Project lead for Data Services team and was the liaison to the Subscription Development Team
to learn what functionality the platform had and then decide on what to report on
- Competitor / Market Analysis of which competitors were using which functionality and
whether they were applicable to our possible
- Data Pipeline Design Wrote all specifications for Data Services Engineers to extract data from
platform location
- Dashboard Design Highlight Subscription Specific KP - Cohort Analysis - Renewal Rates - Retention Rates - Cancellation Rates
- Payment Failure Reason
Senior Technical Development Manager, Data Services Team, 2010 to 2018
Digital River – Minnetonka, MN
Prominent management role leading a team of 7-10 engineers.
Served as “face” of Digital River’s reporting capabilities.
Matured into a true leadership role from both a management of persons and process perspective.
Projects of Note:
· Developed Accounting Team’s Request For Month End Reconciliation of Payment Disbursement To Online Reports
· Solutioned New Service Portal For Internal Persons For Optimize Reporting Experience.
· Client Reporting Suite Design and Deployment
- SSO Security Model Development
- Lead Client Focused Conversations on Data Discovery and Usage
Designed Essential Subject Areas To Provide Clients, Both External
and Internal, Access To Consolidated Reporting Offering The
Immediate Insights
- Expertise in following reporting levels:
o Executive Level KPI
o Payment Authorization Rates, by Method, by Service
o Subscription Reporting – Renewal Rates, Recurring Revenue, Forecasting, Recovery, Cancellations
· Created Statement of Work Process For Data Services Team Which Allowed Team To Bring In Revenue And Be Formally Recognized As Not Just A Cost Center
Technical Development Manager, eReporting Team, 2007 to 2009
Digital River – Minnetonka, MN
This time period reflects first time managing personnel. Lead team of 3-4 engineers.
Primary support for overnight ETL processes as well as for incoming client requests for data
extractions and delivery.
Daily client engagements which lead to work dissemination to team
Projects of Note:
· First Client Report Automation in Digital River history using PERL
· First Monthly Payment Report Automation Delivery in Digital River History
Senior Software Engineer, Development Team, 2004 to 2006
Digital River – Minnetonka, MN
Began to be given responsibility to come up with creative solutions for platform enhancements.
· Developed company’s first ETL (extract, transform, load) process into Data Warehouse.
- Deployed Several PL/SQL packages specific to areas including sales, products, merchandising
- Implemented alerts and error detections functionality into load processes to ensure accuracy
· Actuate Report Development
- Contributor to company’s first online reporting suite
Software Engineer, Development Team, 2000 to 2004
Digital River – Minnetonka, MN
Entry level position on Development Team.
Gained experience as part of a start up operation.
Contributed to code based using the following languages/platforms: PL/SQL, PERL, Control M